Working with a premier system integration partner – Part 2
March 7, 2024

John Camilleri

In Part 1 of this article series, I discussed the dynamics of a business partnership and what it means to work with a premier system integration partner. Of course, for a working partnership to function smoothly, getting to know each other is crucial. Below, I introduce the four foundational pillars at the heart of PSC’s Operational Technology service offerings as a first step in getting to know PSC and our system integration specialists.

The Four Pillars

Each pillar represents an aspect of PSC’s professional expertise. Behind each is a team of experienced industry specialists who thrive in challenging environments and like nothing better than problem-solving for their clients.

The capabilities within these pillars arm PSC with a broader scope for developing client strategies. So whether you opt for a specific service or want the whole package, our experts act with your overarching objectives in mind.

Program Management

At PSC, electric utility operations program management starts with evaluating client systems. Our experts identify gaps and opportunities for improvement and develop a strategic and actionable plan that aligns with your broader business objectives.

PSC’s program management services include:

  • Procurement Services: We conduct thorough requirement analyses of OT systems, guiding clients through the RFP process with clear, unbiased metrics and grading, helping you choose the optimal operational technology for your system.
  • OT System Upgrades: Our experts can help upgrade existing systems (SCADA, EMS, DMS, ADMS) with new functional components that synergize with your existing software and boost its efficiency and output.
  • OT System Replacements: We can plan and oversee complex system replacements focusing on change management, including replicating ‘like-for-like’ functionality and comprehensive training for operators on new interfaces.
  • System Transformations: Our experts assist and provide insights into transforming operational systems to coincide with evolving business needs and technological advancements.
  • Operator Training Programs: We offer comprehensive training on various systems, processes, and procedures to ensure your team is confident and proficient in using upgraded or newly implemented systems.

Our program management services target our clients’ challenges to support system upgrades, new implementations, and optimization of current processes.

Managed Services

At PSC, we don’t just deliver solutions; we forge lasting partnerships. Our commitment extends far beyond the initial implementation phase. When you choose PSC, you’re not merely investing in a service provider—you’re gaining a strategic ally.

We believe in the power of continuity. Our multi-year engagements provide stability and consistency. Rather than a transactional approach, we immerse ourselves in your business, understanding its nuances, culture, and aspirations. This long-term commitment allows us to align our expertise with your evolving needs.

Specifically, you can count on our experts to help you with:

  • Modeling Support: We help you understand and optimize your systems’ performance, ensuring alignment with current needs and ready for future challenges.
  • Vendor Patching and Security Monitoring: In an age where security is paramount, our services ensure your systems are always up-to-date and secure against emerging threats.
  • Lifecycle Planning: We assist in planning the evolution of your systems, ensuring they remain effective over time, adapting to both technological advancements and changes in your business needs.

Our specialists work as an extension of your team, offering insights that help your business operate at peak efficiency.


Optimization is vital in an industry where even minor improvements can dramatically impact business operations. Our specialists investigate the crucial aspects of your systems to ensure sustainability and optimization.

We offer the following optimization services:

  • Modeling Processes: We meticulously analyze processes within your systems to make them streamlined and effective. We explore how different components interact and find ways to enhance these interactions for better performance.
  • Training Assessments: We provide comprehensive assessments to determine the training needs of your staff. We ensure they are well-equipped to leverage the capabilities of your systems.
  • Advanced Application Tuning: Our expertise extends to fine-tuning your applications, ensuring they are functional and optimized for peak performance. This detailed attention can lead to significant gains in efficiency and output.
  • Architecture Review: We conduct thorough reviews of your system architecture, identifying areas for improvement and ensuring sustainable and future-proof systems.
  • Staffing Alignment: Ensuring your team aligns with your technology is crucial. We help align your staffing structure with your operational needs, ensuring that your human resources are as optimized as your technological ones.

Our optimization efforts ensure that every aspect of your operational technology is fine-tuned and aligned with your business objectives, driving efficiency while keeping your organization adaptable.

Vendor Alignment

There are countless vendor solutions available. The complexity of these solutions often lies in the interactions with various other systems and services–some solutions will synergize with your system better than others.

Let us guide you through the labyrinth of options with a holistic, vendor-neutral approach:

  • Broad Knowledge Base on Multiple Systems: Our seasoned team boasts an extensive understanding of various vendor solutions and intricate business processes. We don’t merely skim the surface; we dive deep into the nuances. Armed with this knowledge, we craft tailored solutions that align precisely with your unique business needs. Whether it’s streamlining operations, enhancing customer experiences, or optimizing supply chains, our expertise covers a wide spectrum.
  • Vendor Neutral Solutions: Picture PSC as navigators in a vast sea of vendors. Our compass points toward what’s genuinely beneficial for your business, not any particular vendor’s interests. Our vendor-neutral stance ensures that our proposed solutions are devoid of bias or limitations imposed by affiliations. We’re not pushing a brand; we’re advocating for your success. By considering all factors—the diverse range of vendor offerings, integration challenges, and scalability—we position your organization strategically. It’s not just about managing current systems; it’s about future-proofing your operations.
  • Integration Expertise: We understand that integration is more than just connecting different systems. It’s about ensuring these systems work harmoniously, enhancing each other’s capabilities, and creating a cohesive operational environment. Our integration expertise ensures that the different components of your system are perfectly aligned to function seamlessly together.

In summary, our vendor alignment services are your compass, your unbiased guide, and your harmonizer. Let’s navigate complexity together, ensuring your business thrives in a dynamic landscape.

Charting a path forward together

Providing reliable power is a multifaceted challenge that requires constant refining. Optimizing and upgrading your operations to align with your overarching objectives is a complex endeavor in an industry evolving faster than ever.

That’s why PSC’s premiere system integration specialists stay by your side, navigating the complexities of evolving technologies, market shifts, and regulatory changes. We’re not just problem-solvers; we’re anticipators. Our deep industry knowledge allows us to foresee challenges and devise preemptive strategies to ensure your operations run efficiently.

In summary, PSC isn’t a fleeting presence; we’re woven into the fabric of your journey. Let’s build together, innovate fearlessly, and chart a course toward sustained excellence.

Let’s have a conversation. Whether you need some advisory services, an architecture review, or some assistance with integrating a new system, we’re happy to help. Contact us.